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Privacy Policy

Last Updated: January 15, 2026

1. Introduction

heyhum ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account information (name, email address, username, phone number)
  • Organization information
  • Payment and billing information
  • Communication preferences

2.2 Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

  • Session Information: Browser type, device information, IP address, and location data
  • Page Load Metrics: Navigation timing, resource timings, and transfer size data
  • Event Tracking: User interactions, clicks, views, and custom events
  • Error Logs: JavaScript errors, console errors, promise rejections, and network failures
  • Usage Data: How you interact with our platform and services

2.3 Cookies and Tracking Technologies

We use cookies, session storage, and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats
  • Personalize and improve your experience

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition
  • Legal Requirements: When required by law or to protect our rights and safety
  • With Your Consent: When you have given us explicit consent to share your information

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Data retention periods are configurable and may vary based on your subscription plan and organization settings. We automatically purge data that exceeds the configured retention period.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal information
  • Rectify inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: